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COVID-19 Operating Procedures

Hi Friends,

As you've likely heard, the CDC has updated their guidance on masking for fully vaccinated individuals. However, local orders are still in place in Madison and Dane County, so you still need to wear your masks indoors when visiting public spaces like businesses.

An update is expected from local health officials this week but until then, please be aware that all businesses in our area still need to enforce the mask orders for now.

We will be evaluating any new information at that time and will post updates to our website and social media at that time. Thanks for your understanding and support.

With appreciation,
Michelle & the MSF Team

We welcome one-on-one framing/design consultations by appointment only. These are much like the framing consults you’ve had with us in the past with a few changes:

Design Consultations

  • Up to two in-store appointments may be taken at a time so that the space is kept open, clean, and safe for customers and our staff alike. We have two design spaces so that we can maintain social distancing standards.

    • If you would like a private (only one customer in the store) appointment, please select the “Private In-Store Design Consultation” option from our calendar. We will lock the door during your appointment to ensure you are the only customer in the shop at that time. There is a small fee ($20) to reserve the shop/time slot which will be applied to your framing order as a credit the same day.
  • We clean and sanitize the shop, along with any samples that were used, after each appointment.

  • For our safety and yours, masks are required for anyone that comes in the shop. If you do not have a mask, we will have disposable masks that you are welcome to take. Hand sanitizer is available for every visit — please use some when you arrive for your appointment and on your way out. If you are not able to wear a mask, we’d be happy to help you through our virtual and curbside options.

  • If you are not feeling well, we ask that you reschedule your appointment. We will do the same for you should we not be feeling well.

  • At this time, we are not offering our installation services, but plan to resume them as soon as it is safe to do so. To be put on a waiting list, please send an email with a brief description of your install needs to installations@monroestreetframing.com.

Completed Order Pick-Up

We are happy to offer a few options for pick-up of completed framing orders:

In-Store

  • For customers who would like to come in and take a look at completed order(s), please schedule a pick-up appointment. We will make sure to have your pieces ready at the appointment time and space available to unwrap and view them.

  • If you would prefer to do curbside pick-up, we’re happy to bring the piece out to you. You are welcome to schedule a specific time for curbside pickup or you can simply call us upon arrival – whatever is more convenient for you. Please use the parking lot behind the shop or nearby street parking.

  • If there is a remaining balance on your order, we can take care of that by phone, in person, or online.

Delivery

  • If you would like to have your piece delivered, we are offering curbside drop-off in the Madison area during COVID-19. Please give us a call at (608) 255-7330 to discuss options.
Book an Appointment

If you have any questions, please reach us via email or call us at 608.255.7330 .

We’re so glad to be back framing with you. Thank you!

With sincere thanks and gratitude,
Michelle and the rest of the Monroe Street Framing team